Staff turn-over left a knowledge gap for an established non-profit.
In its 20 year history, the organization had no record of a program-level assessment and evaluation.
The staff was unsure if the antidotal testimonials were representative of their program, or if the experiences were unique outliers.
Problems:
As a result of complete staff turn-over, almost all institutional knowledge was lost.
They could not communicate and convey their success to potential partners, risking future funding opportunities.
Solution:
A strategic framework to conduct surveys and manage evaluations from participants and partners.
Also, because the non-profit has a small staff, the framework needed to be minimally disruptive to day-to-day activities.
As a result of this process, they completely re-branded in 2020, when they moved all operations online and successfully navigating the tides of uncertainty.
